Contact Us


Southern Fidelity Property & Casualty has merged with Capitol Preferred Insurance Company.
Please visit https://www.capitol-preferred.com/ for more information.  
Southern Fidelity Insurance Company

PO Box 31148
Tampa, FL 33631-3148

Overnight Address

Attn: Payment Processing
4700 140th Ave, North Suite 106
Clearwater, FL 33762

Southern Fidelity Property & Casualty

PO Box 31207
Tampa, FL 33631-3207

Overnight Address

Attn: Payment Processing
4700 140th Ave, North Suite 106
Clearwater, FL 33762

For questions regarding coverage, billing and payments: our hours of operation are Monday to Friday from 9am - 5pm Eastern Time.

Southern Fidelity Insurance Company

Customer Service: 866-874-7342
Customer Service Email: CSR@southernfidelityins.com
Fax: 850-521-3081
Agents' Toll Free Hotline: 866-471-8855

Southern Fidelity Property & Casualty

Customer Service: 800-734-4749
Customer Service Email: CSR@capitol-preferred.com
Fax: 850-521-0077
Agents' Toll Free Hotline: 866-471-8855

To speak with an adjuster about your existing claim, our hours of operation are Monday to Friday from 9am - 5pm Eastern Time.

File a new claim 24 hours a day, 7 days a week

Southern Fidelity Insurance Company

Claims: 866-722-4995
Report a Claim Online
Fax: 850-521-3069
Claims Email: IAReports@southernfidelityins.com

Claims Mailing Address:

Attn: Claims Processing
PO Box 16029
Tallahassee, FL 32317

Southern Fidelity Property & Casualty

Claims: 888-388-2742
Fax: 850-521-0077
Claims Email: IAReports@capitol-preferred.com

Claims Mailing Address:

Attn: Claims Processing
PO Box 15409
Tallahassee, FL 32317