Contact Us


For questions regarding coverage, billing and payments: our hours of operation are Monday to Friday from 9am - 430pm Eastern Time.

Southern Fidelity Insurance Company

Customer Service: 866-874-7342
Customer Service Email: CSR@southernfidelityins.com
Fax: 850-521-3081
Agents' Toll Free Hotline: 866-471-8855

To speak with an adjuster about your existing claim, our hours of operation are Monday to Friday from 9am - 430pm Eastern Time.

File a new claim 24 hours a day, 7 days a week

Southern Fidelity Insurance Company

Once a claim is filed, use this email to submit additional information pertaining to your claim. Please reference your claim number in the subject line.
Claims Email: claims@southernfidelityins.com

Claims Mailing Address:

Attn: Claims Processing
PO Box 16029
Tallahassee, FL 32317